Topic · 3 notes

Case Studies

Each case is summarized from a published source and ends with lessons you can reuse.

Case Study: An Agile Approach to a Loyalty Program and Billing

A start-up changes its roadmap at short notice. How an analyst used the BACCM, an adaptive approach and a second MoSCoW pass to deliver two features fast.

4 min read

case study

Case Study: A Waterfall Approach to Restructuring Invoice Processing

A confidential plan to move invoice processing to head office. How careful analysis with one expert showed the risk outweighed the savings.

4 min read

case study

Case Study: Improving a University's Teaching Process

Andersen's case of a university that combined simple improvement tools, from spider charts to force-field analysis, to redesign how a department teaches.

4 min read

Main sources for this section#

R. Leyton. IIBA case studies, 2021.
B. Andersen. Business Process Improvement Toolbox. ASQ Quality Press, 1999.