Topic · 6 notes
Business Processes
Most business analysis work touches a process. These pages show how to model processes, who owns them, and how to improve them in a structured way.
Business Process Modelling: The BCS Approach
From the organization's process map to swimlane diagrams: how to model processes, find delays at handoffs, set measures, and use Six Sigma's DMAIC.
bpmWhat Is Business Process Management (BPM)?
BPM as a management discipline, not a project: three types of process, the Plan-Do-Check-Act cycle for a single process, and enterprise process maturity.
bpmProcess Roles and Governance
Who owns a cross-functional process, who designs and supports it, and which councils and centers of excellence coordinate process work.
process improvementA Model for Business Process Improvement
Andersen's improvement cycle: classify and document processes, measure performance in five dimensions, self-assess, and pick the right improvement tool.
process improvementA Toolkit for Process Improvement
Andersen's process improvement tools by stage: setting priorities, analyzing problems, simplification, reengineering and implementation planning.
process maturityProcess Maturity Models: ISO 9000 and CMMI
What ISO 9000, CMM and CMMI say about process maturity, where requirements work sits in them, and a step-by-step cycle for improving your process.
Main sources for this section#
- ABPMP. BPM CBOK, version 3.0. 2013.
- B. Andersen. Business Process Improvement Toolbox. ASQ Quality Press, 1999.
- D. Paul, D. Yeates, J. Cadle (eds.). Business Analysis, 2nd ed. BCS, 2010.